Customer Care - Roni Bar | Wear Your Self

SHIPPING & DELIVERY

Roni Bar partnered with international multi-courier shipping services (DHL,UPS & more ) which offers international and domestic express door to door delivery.

Most in-stock items are prepared on the same day basis and generally arrive between 4 to 10 days.


occasionally, shipping can take as long as 21 days based on your destination country .

Please note that while we do are our best efforts to delivered your order within the estimated time frame, dispatch and delivery times are based on estimation only and are not guaranteed

 RoniBar is not responsible for any delays caused by matters not under its full direct control, including without limitation due to destination customs clearance processes, delays caused by the shipping company etc.

 Please be aware that import duties and taxes may apply upon receipt ,such duties and taxes are beyond our control as they are set by the customs authority of your destination country and depend on a number of factors such as country

of origin of the purchased product, local VAT rates and local import taxes.it will be your responsibility to pay them if and when asked to by your local authorities.

SHIPPING RATES

DOMESTIC – (ISRAEL) – FREE DELIVERS ON ALL ORDER ABOVE 300₪

FREE – on orders over 300₪

FREE – pick up from our studio – we’ll contact you to set up the picking day

Order under 300₪ – shipping cost 30₪

 

WORLDWIDE – FREE WORLDWIDE SHIPPING ON ALL ORDERS ABOVE 550₪

USA – 50₪ Delivered by Express Courier shipment in 4-10 working days

Rest of the world – 100₪ Delivered by Express Courier shipment in 4-10 working days

Please be aware that import duties and taxes may apply upon receipt, such duties and taxes are beyond our control as they are set by the customs authority of your destination country and depend on a number of factors such as country of origin of the

purchased product, local VAT rates and local import taxes. It will be your responsibility to pay them if and when asked to by your local authorities.

 

RETURNS & EXCHANGE

We hope you are happy with the items you purchased at Roni Bar ONLINE SHOP , but if for some reason you are dissatisfied with your purchased , there is no problem. You can return or replace any item .All returns must be authorized by us before sending

merchandise back.

Before you send your items back to us you please contact our costumer service: shop@ronibar.com ,You will then receive return instructions by email. Do not send anything without contacting us first, as this may lead to longer handling time and delayed

refunding.

Roni Bar has a 14 days return policy

 

EXCHANGES (IF APPLICABLE)

Purchased items are exchangeable into a different size or new item base on stock availability upon receipt.

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Any unwanted items must be shipped /post mark within 14 days of receipt in their original condition, not worn,used or washed, modified or damaged .

The identification tag must be still attached to the item

Your refund will be made to the credit/debit card you used for order immediate after receiving your return

Please note:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping costs are excluded from all refunds even if your order included free shipping

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.

 

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted.

If you still have not received your refund yet, please contact us at

shop@ronibar.com.

SALE items (if applicable) – Only full priced items may be refunded, unfortunately sale items cannot be refunded.

 

PRE – ORDER

Save 15% on item ordering product marked as a pre order

Enter the code : PREORDER15 on check out and enjoy the discount

Please note: there’s no option to add discount code if the item has been discounted

A pre- order is the reservation of an item that is not yet available for sale , but will be soon.

All pre- order will be supplied within 15 days from purchase date

If the item available for pre-order is on sale, the discount will be valid for you pre-order purchase

payment will be charged upon purchase of pre-ordered item

 

ONLINE SHOP PAYMENT

All prices in our online shop are in ILS (Israel currency). Customer will be charged in ILS.

You can choose to pay with credit card or PayPal .

 

SIZE GUIDE

Some of our tops, dresses and outerwear garments are made one size, because we believe they can have

the same impact on different sizes and bodies

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