CUSTOMER SERVICE

For questions about your order,or general information inquiries regarding a specific product, please email us

at shop@ronibar.com

To speak directly to Roni Bar Customer Service Representative, please call 972-3-6294662. We are available

to assist you

SHIPPING

worldwide shipping is available.

All order will be shipped within 1-3 business days after payment. The items are being shipped from Israel and

are processed by via EMS service.

Shipments within Israel will be delivered by messenger delivery within 72 hours after pick - up by the courier.

WORLDWIDE

FREE express international delivery on orders over 1200 nis via EMS

Worldwide express shipping via EMS: 3-5 working days - 100 nis

From Israel to other parts of the world a shipment normally takes up to 5 days.

Please kindly note that shipments outside Israel might run in to custom delays.

DOMESTIC - ISRAEL

FREE express delivery by messenger within 3 working days in order over 500 nis

FREE pick up from our studio - we’ll contact you to set up the picking day

express Delivery by messenger service up to 3 working days on orders under 500nis - 30 nis

RETURNS & EXCHANGE

We hope you are happy with the items you purchased at roni Bar ONLINE SHOP , but if for some reason you are

dissatisfied with your purchased , there is no problem.

You can return or replace any item

All returns must be authorized by us before sending merchandise back

Before you send your items back to us you please contact our costumer service: shop@ronibar.com. You will

then receive return instructions by email. Do not send anything without contacting us first, as this may lead to

longer handling time and delayed refunding.

Roni Bar has a 14 days return policy

Exchanges (if applicable)

Purchased items are exchangeable into a different size or new item base on stock availability upon receipt.

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Any unwanted items must be shipped /post mark within 14 days of receipt in their original condition, not

worn,used or washed, modified or damaged

The identification tag must be still attached to the item

Your refund will be made to the credit/debit card you used for order immediate after receiving your return

Please note:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are

non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping costs are excluded from all refunds even if your order included free shipping

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing

shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received

your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your

credit card or original method of payment, within a certain amount of days

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

shop@ronibar.com.

SALE items (if applicable) - Only regular priced items may be refunded, unfortunately sale items cannot

be refunded.

PRE ORDER

Save 15% on item ordering product marked as a pre order

Enter the code : PREORDER15 on check out and enjoy the discount

Please note: there’s no option to add discount code if the item has been discounted

A pre- order is the reservation of an item that is not yet available for sale , but will be soon.

All pre- order will be supplied within 15 days from purchase date

If the item available for pre-order is on sale, the discount will be valid for you pre-order purchase

payment will be charged upon purchase of pre-ordered item

ONLINE SHOP PAYMENT

All prices in our online shop are in ILS (Israel currencies). Customer will be charged in ILS.

You can choose to pay with credit card or already registered pay pal account.

TIP : click on the PayPal button and a new page will BE open, where you can fill in your

credit card details

size guide

Some of our top , dress and outerwear garments are made one size, because we believe they can have

the same impact on different sizes and bodies

size guide